CANCELLATION POLICY
Out of courtesy for your stylist, we kindly ask that you give 48 hours notice for any cancellations or schedules.
In the case that more than 48 hours notice is not given for a cancellation or reschedule, you will be responsible for paying 50% of the scheduled service: same day or last minute cancellations and no shows will be responsible for 100% of the service price.
Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply. Thank you for understanding our policy. It is in place to respect the time of the artists as well as other clients waiting for appointments.
All desposits will be non-transferrable if appointment is no showed or canceled beyond the 48 hour policy. Deposits made for your color appointment combination and during an in-house consultation are non-refundable in general and can only be transferred to family and friends with management approval.
Children 12+ Policy
TO OUR AMAZING CLIENTELE:
IT'S NO SECRET THAT WE LOVE YOU AND YOUR MINIS. IT'S BEEN INCREDIBLE WATCHING THEM GROW!! WITH THE NEW SALON SPACE AND BUSY STAFF, HAVING CHILDREN UNDER THE AGE OF 12 POSES UNIQUE AND PREVIOUSLY UNFORESEEN CHALLENGES. UNFORTUNATELY WE CANNOT ASSURE THEIR SAFETY IN THE SALON. WE HAVE HOT TOOLS, CHEMICAL PRODUCTS, SHARP OBJECTS, AND NO FACILITIES TO CARE FOR YOUR CHILDREN WHILE YOU ARE IN OUR HANDS.
WE KINDLY ASK THAT YOU DO NOT BRING CHILDREN UNDER THE AGE OF 12 TO ACCOMPANY YOU DURING YOUR SERVICES. IT IS IN EVERYONE'S BEST INTEREST THAT CHILDREN STAY SAFE AND OUT OF HARMS WAY. YOUR UNDERSTANDING IS GREATLY APPRECIATED.
THANK YOU.
~ THE shade room hair and skin studio OWNER AND STAFF
Privacy Policy
The Shade Room Hair & Skin Studio
Effective Date: [2/1/2026]
The Shade Room Hair & Skin Studio respects your privacy and is committed to protecting the personal information of our guests, website visitors, and clients. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book services, or interact with our salon.
Information We Collect
We may collect personal information including:
• Name
• Phone number
• Email address
• Appointment and service history
• Payment information (processed securely through third-party providers)
• Gift card or membership information
• Marketing preferences
• Photos or videos taken for salon portfolio or social media (with consent)
We may also collect non-personal information such as browser type, device type, and website usage data to improve our services.
How We Use Your Information
Your information may be used to:
• Schedule and manage appointments
• Process payments and memberships
• Communicate appointment reminders or updates
• Provide customer support
• Improve our services and client experience
• Send promotional offers, updates, or salon news (you may opt out at any time)
• Maintain client records and service history
Payment Information
All payment information is securely processed through third-party payment providers. We do not store full credit or debit card numbers on our systems.
Marketing & Communications
With your consent, we may send emails or text messages regarding promotions, updates, or salon news. You may unsubscribe or opt out at any time.
Sharing of Information
We do not sell or rent personal information. Information may be shared only when necessary with:
• Appointment booking and payment processing platforms
• Service providers assisting in salon operations
• Legal authorities if required by law
Data Security
We take reasonable precautions to protect your personal information. However, no digital transmission or storage system can be guaranteed 100% secure.
Cookies & Website Tracking
Our website may use cookies or similar tracking tools to improve user experience and website performance. Users can disable cookies through their browser settings.
Children’s Privacy
Our services are not directed toward children under 13 without parental involvement, and we do not knowingly collect personal data from children online.
Your Rights
You may request to:
• Update your personal information
• Opt out of marketing communications
• Request deletion of stored information where legally permitted
Requests can be made using the contact information below.
Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Updates will be posted on this page with a revised effective date.
Contact Information
For questions regarding this Privacy Policy or your information, please contact:
The Shade Room Hair & Skin Studio
4652 Lake St, Lake Charles, LA 70605
(337) 515-0174
theshaderoomstudio.official@gmail.com